FAQ: Return to Dark Tower
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

When will pledges be locked and charged?

Backer surveys (pledges) will be locked on April 10th 2020 and cards charged shortly after. Retailer backers ( For Bazaar Proprietors Only ) will be locked and charged later, we will be communicating with them separately.

Last updated: March 25, 2020 07:43

If I preorder now, will I still receive all of the Kickstarter stretch goals?

The preorder store contains all of the game upgrade stretch goals, including additional content for the game. It includes most of the add-ons: Alliances expansion, Dark Horde miniatures pack, The Coffers token upgrade pack, and the neoprene mat. It does not include the art prints, card sleeves, or metal coin. Those will be available after release on our webstore or at conventions.

Last updated: March 25, 2020 07:43

Who are your shipping partners?

Quartermaster Logistics will handle shipping for the United States and Canada and all other non-covered shipping addresses. GamesQuest will handle shipping for Europe. VFI will handle shipping for Asia. Aetherworks will handle shipping for Australia.

Last updated: January 14, 2020 06:08

What happens if the app is no longer supported?

We are committed to supporting the app and have already demonstrated that commitment with our Restoration Games app, which we have continually updated for the past 3 years. However, we promise to open source the code for the app if we ever stop supporting it so that the gaming community can continue to update the app in perpetuity.

Last updated: January 14, 2020 06:54

What is the warranty on the Tower?

We have a 2-year warranty against defect under normal wear-and-tear under which we will replace the tower for free. We will ship you a replacement tower along with a return label and require that you return the damaged tower in the same box. For lost or broken towers, we will replace at cost plus shipping plus a $10 handling fee. We offer replacement parts for all other components free of charge.

Last updated: January 14, 2020 06:51

Shipping charges clarification

Due to an error in setting up the Kickstarter page, some countries are charged shipping at the time of pledge, while others will be charged in the pledge manager (BackerKit) after the campaign. You will also be charged additional shipping if you order add-ons or multiple copies and at similar rates.

Last updated: January 14, 2020 07:58

What is the power source for the Tower?

The Tower uses three AA batteries. You may use standard alkaline batteries or rechargeable batteries.

Last updated: January 14, 2020 06:54

How many games can I play on one set of batteries?

We won’t have a final answer on this until the Tower goes through detailed re-engineering with the manufacturer. The prototype models last for up to 3-5 games, depending on how long the games last. We expect the final battery life ot be better with non-protype parts and a more efficient final design.

Last updated: January 14, 2020 06:54

What happens if the batteries run out during my game?

The app can sense the power remaining when it connects to the Tower and will warn you if it thinks you might not be able to finish your game with the batteries installed. If the batteries die during the game, you can replace them and continue with your game.

Last updated: January 14, 2020 06:54

Can I save my game?

You can pause the game in the app and continue it later. However, you must preserve the game state of the board and Tower. If you had to pack up the Tower, it would be possible but difficult to record the location and count of any skulls in the Tower and manually recreate that.

Last updated: January 14, 2020 06:54

Why should I back on Kickstarter given their union situation?

We are happy to report that Kickstarter and the union have reached an agreement. The union has expressly asked people to continue backing projects on Kickstarter.

Last updated: January 14, 2020 06:54

Do I need to be connected to the Internet to play the game?

No. You only need an internet connection to update the app as necessary. During the game it is not necessary.

Last updated: January 14, 2020 06:54

Will the game be available in retail?

We have a retailer pledge level. Retailers who back at that level will carry the game. We expect, but we cannot guarantee at this time, that the game will be available in retail distribution. However, we will set any retail release date for at least 3 months after Kickstarter fulfillment is completed. We also do not expect all of the add-ons to be available in distribution. Most likely “Alliances” will be available, but other items are unlikely.

Last updated: January 14, 2020 06:54

Is the game available in other languages?

We are working on that as we speak and hope to have something to announce during the campaign.

Last updated: January 14, 2020 06:54

Didn't you have problems with GamesQuest in your Fireball Island Kickstarter?

Yes. However, we have received independent references from publishers and backers that they have consistently provided good service over the past year. Also, we will not be fulfilling during the holiday period, which caused a number of problems in the last campaign. We have received written assurances from them regarding their service, including penalties for non-compliance.

Last updated: January 14, 2020 06:58

Are you using the same style box as Fireball Island?

No. Return to Dark Tower has a standard style game box made from thick chipboard with no creases on the sides (similar to our other titles, such as Downforce).

Last updated: January 14, 2020 07:54

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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